Bandera Leather Shipping & Returns Policy

Shipping Policy

Order Processing Time: We strive to process and prepare all orders within 1-4 business days. During peak seasons or holidays, processing may extend up to 7-10 business days. (Any product-specific lead times, such as for custom or handmade items, will be noted on the product page.) Shipping Methods & Delivery Times: We offer the following shipping options:
Standard Shipping: Typically delivered within 5-9 business days after dispatch. Standard shipping is free for orders over $150 within the contiguous United States. For orders under $150, the shipping rate will be calculated at checkout based on your location and order weight.
Expedited Shipping (2-Day): Delivers in 2 business days once shipped. This option is available for a flat fee (e.g., $30). Orders placed after 1:00 PM Central Time or on weekends will ship the next business day.
Overnight Shipping: Delivers by the next business day for the fastest delivery. This option is available for a flat fee (e.g., $50). Orders placed after 1:00 PM Central Time or on weekends will ship the next business day.

Shipping Costs & Surcharges: All shipping costs are clearly presented at checkout. Orders that qualify for free shipping will automatically have the shipping fees waived. Free shipping offers apply only to the contiguous U.S. (lower 48 states). Orders shipping to Alaska, Hawaii, U.S. territories, or international destinations do not qualify for free shipping and will incur standard shipping charges. In rare cases (for example, exceptionally heavy or oversized items or bulk orders), an additional surcharge may apply – if so, this will be communicated at checkout before payment. International Shipping: We currently ship to select international destinations, including Canada. International shipping costs are calculated at checkout and are based on destination and package weight. Please note that delivery times for international orders can vary widely (typically 1-3 weeks or more in transit).
Customs and Import Taxes: International customers are responsible for any customs duties, taxes, or import fees that may be imposed by their country. These fees are not included in our prices or shipping charges. Delays in customs can occasionally occur; unfortunately, we have no control over these delays.
Order Tracking & Confirmation: Once your order ships, we will send you a shipping confirmation email with your tracking number. You can use this number to track the shipment’s progress to your address. If you have an account with us, you may also find tracking information in your order history. If you do not receive a tracking email within a few days of your order, or if you have any concerns about the delivery, please reach out to us for assistance.

Returns & Exchanges
We want you to love your Bandera Leather purchase. If you are not completely satisfied, we offer returns (and flexible exchange options) under the following conditions:
Return Window: You may return your item within 30 days of the delivery date for a refund or store credit. If 30 days have gone by since you received your purchase, unfortunately we cannot offer a refund or exchange (with the exception of our holiday return policy noted below).
Holiday Returns: For orders placed during the holiday season (between November 1st and December 25th), we extend the return window. Items purchased in this period may be returned until January 31st. This extended window accommodates holiday gift-giving. (All other return conditions still apply.)
Return Eligibility: To be eligible for a return or exchange, items must meet these criteria:
Item is in new, unused condition with no signs of wear, damage, or alteration.
Item is in its original packaging (including any branded boxes, dust bags, and protective wrapping, as applicable).
All original tags, labels, and accessories (if any) are still attached and included.
You have proof of purchase, such as the order number, packing slip, or receipt.

Non-Returnable Items: Certain items cannot be returned, including:
Final Sale/Clearance items: Items marked “Final Sale” or sold at clearance discount are not eligible for return or refund.
Personalized/Custom items: Any item that has been monogrammed, customized, or made-to-order to your specifications is not returnable.

Gift Cards: Physical or digital gift cards cannot be returned or redeemed for cash.
If you are unsure whether your item is eligible for return, please contact our customer service team before sending it back.

Return Process: To initiate a return, please use our online Returns Portal (available on our website) or contact us at support@banderaleather.com. You will need your order number and the email or ZIP code associated with the order to begin the return. Follow the instructions provided to obtain a Return Merchandise Authorization (RMA) and a return shipping label. If you cannot access the portal or prefer direct assistance, simply email us and we will guide you through the return process. Return Shipping Costs: Unless the return is due to an error on our part (e.g., you received an incorrect or defective item), the customer is responsible for return shipping costs. For your convenience, we can provide a prepaid return shipping label upon request. The cost of this label ($14.95 for most packages, or $6.95 for small packages under 1 lb) will be deducted from your refund. Alternatively, you may ship the item back using a carrier of your choice at your own expense. (We recommend using a trackable shipping service and purchasing shipping insurance for your protection. We cannot guarantee that we will receive your returned item, so tracking is important.) Return Timeframe: After receiving your RMA and return label, please send your item back promptly. Returns should be shipped out within the 30-day window (or by January 31st for holiday returns). If a return shipment arrives after the allowed return period without prior arrangement, we reserve the right to refuse the return or to issue a store credit in lieu of a refund, at our discretion. Exchanges: We do not currently offer direct item-for-item exchanges through an automated system, but we do offer flexible solutions:

Exchange via Reorder: If you want to exchange for a different item, the quickest option is to initiate a return for the original item and then place a new order for the new item you want. We will process your refund/credit for the returned item as soon as it arrives (or as soon as the return shipment is in transit, if you opt for store credit).

Store Credit Option: If you prefer, you can choose to receive your refund as store credit (an electronic gift card). In many cases, we can issue this store credit sooner – for example, once your return package is scanned by the carrier, we can send your e-gift card, so you don’t have to wait for us to physically receive and inspect the item. You can then use that credit to order your replacement.

Exchanges for Defects/Damage: If you need to exchange an item because it arrived damaged or defective, please contact us and we will ship out a replacement for you at no extra cost (see Damaged or Incorrect Items below). We will provide a return label for the defective item and send your new item as soon as possible.

Refunds: Once we receive your returned item, please allow up to 10 business days for processing. We will inspect the return to ensure it meets the eligibility criteria:
If the return is approved, we will issue a refund to your original payment method (or issue your store credit, if that was chosen). You will receive an email notification confirming the refund. Please remember that your bank or credit card company may take an additional few days to post the credit to your account.
If the item does not meet our return requirements (for example, if it is found to be used, damaged, or otherwise ineligible), we may issue a partial refund or return the item to you. We will contact you to discuss the issue in such cases. For instance, returns that show significant wear or are outside the return window may only receive a partial refund (or store credit) at our discretion.
Original shipping fees are non-refundable. If your order had a shipping charge, that amount will not be refunded when we process your return (except when the return is due to our error). Additionally, if your purchase qualified for free shipping and you return part of the order such that the remaining order total falls below the free shipping minimum, we may deduct the standard shipping cost from your refund.

Damaged or Incorrect Items

We sincerely apologize if you received an item that was damaged in transit or if you were sent the wrong product. We will make it right as quickly as possible. If you received a damaged or incorrect item:
Contact us immediately: Please email us at support@banderaleather.com as soon as possible (ideally within 7 days of delivery). Include your order number, a description of the issue, and clear photos if applicable (e.g., photos of the damage or the incorrect item you received). This documentation will help us assess the situation and expedite a resolution.
Resolution and replacements: Once we verify the issue, we will arrange for a free replacement to be sent to you right away (if the item is in stock), or offer you a full refund if you prefer. In either case, any return shipping or additional shipping costs for correcting the issue will be on us. We will provide you with a prepaid return label to send back the damaged/incorrect item (if we need it returned at all).
Please do not use or continue to unpack a product if you notice damage. Keep all packaging materials if something arrived damaged, as the shipping carrier may need to inspect the package during the claims process. Your satisfaction is our priority, and we will work quickly to resolve any problems with your order.

Late or Missing Refunds
If you were expecting a refund and haven’t received it yet, we recommend taking the following steps:
Check your bank account or credit card statement: Verify if the refund has posted. Sometimes, refunds may post a few days after the refund notification, depending on your bank.
Contact your credit card company: If you don’t see the refund, get in touch with your credit card’s customer service. It can take several business days for them to officially post the refund to your account.
Contact your bank: Similarly, if you used a debit card or another payment method, your bank might have a processing period. They can advise if a refund is pending or if there are any delays on their end.
Contact us: If you’ve done the above and still have not received your refund, please reach out to us at support@banderaleather.com. Provide details of your order and the refund expected, and we will help investigate and ensure you receive your funds.

Additional Notes
Gifts: If you received an item as a gift (meaning it was purchased by someone else and shipped directly to you), you may return the gift item following our standard return process. In such cases, once the returned item is received and approved, we can issue you a store credit (gift card) for the value of the return, so that you can use it toward something else from our store. If the gift giver had the order shipped to themselves (to give to you in person later), the refund will be issued to the original purchaser’s payment method, and they will find out about the return.
Policy Exceptions: We understand that exceptional circumstances can arise. If you have an issue that falls outside of our standard policy (for example, unexpected delays causing a late return), please contact us. While we cannot guarantee exceptions, we will do our best to find a fair solution (often in the form of store credit or exchange).
Changes to Policy: We reserve the right to update or modify this Shipping & Returns Policy at any time. Any changes will be posted on this page. The policy in effect at the time of your purchase will generally govern your return or exchange.
Contact Us for Help: If you have any questions or need clarifications about our shipping or returns process, please don’t hesitate to reach out. You can contact our customer support at support@banderaleather.com, and we’ll be happy to assist you. Our goal is to make your shopping experience with Bandera Leather smooth and enjoyable, from ordering to (if necessary) returning or exchanging an item.